k99game Privacy Policy

k99game ("we", "us", "our") is an online casino and sports betting platform accessible at k99game.pro, operated under an international gaming licence. k99game is the data controller responsible for the personal information collected from users ("you", "your", "the Player") who access the platform from Pakistan and other permitted jurisdictions.

This Privacy Policy applies to all personal data collected through the k99game website, mobile-optimised web application, customer support channels, and any other interaction you have with k99game as an organisation. It does not apply to third-party websites or services that may be linked from our platform — each of those services operates under their own privacy framework.

This policy is written in English and is the authoritative version of k99game's privacy commitments. If you require clarification on any aspect of this policy, you are welcome to contact our support team at the contact details provided in Section 13.

k99game collects personal data from you directly, automatically through your use of the platform, and in some cases from third parties such as identity verification and payment processing services. The categories of personal data we collect are as follows:

k99game uses the personal data it collects strictly for the purposes set out below. We do not use your data for any purpose that is incompatible with the purposes described in this section without first obtaining your consent or establishing a new lawful basis for processing.

• Account Registration & Management: To create, maintain, and administer your k99game player account, including verifying your identity and age (21+) as required by our operating licence conditions.
• Payment Processing: To process deposits and withdrawals in PKR via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and bank transfer, and to maintain accurate transaction records.
• KYC & Compliance: To fulfil Know Your Customer (KYC) obligations, Anti-Money Laundering (AML) screening requirements, and other regulatory compliance obligations applicable to k99game's gaming licence.
• Platform Delivery: To provide access to k99game's games, cricket betting markets, PSL and international fixture odds, live casino tables, and all other features of the platform.
• Customer Support: To respond to your queries, complaints, and requests submitted through our support channels.
• Fraud Detection & Security: To detect, investigate, and prevent fraudulent activity, bonus abuse, multi-accounting, money laundering, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible Gaming: To administer deposit limits, loss limits, self-exclusion, and other responsible gaming tools associated with your account.
• Platform Improvement: To analyse aggregate usage patterns and improve the k99game platform's performance, design, and game content offering — using anonymised or pseudonymised data where possible.
• Marketing Communications: To send you promotional communications about bonuses, new games, and platform updates — only where you have provided consent to receive such communications, and subject to your right to unsubscribe at any time.

k99game processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:

• Performance of a Contract: Processing necessary to provide you with the k99game service you have requested — including account creation, payment processing, and game delivery.
• Legal Obligation: Processing required to comply with applicable legal and regulatory requirements, including KYC, AML screening, age verification, and gaming licence conditions.
• Legitimate Interests: Processing carried out in k99game's legitimate interests — including fraud detection, platform security, and analytics for service improvement — where those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing carried out on the basis of your freely given, specific, informed, and unambiguous consent — including the sending of marketing communications. Where consent is the legal basis, you have the right to withdraw that consent at any time without detriment.

k99game does not sell, rent, or trade your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for each specific purpose:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and bank transfer partners receive the minimum financial data necessary to process your transactions. These partners operate under their own data protection obligations.
• Identity Verification Providers: Third-party KYC and identity verification service providers may receive your identity documents and personal details for the purpose of satisfying regulatory verification requirements. These providers are bound by confidentiality and data processing agreements.
• Game Content Providers: Licensed game providers whose titles appear on the k99game platform may receive your player ID and session data for the purpose of operating game functionality. They do not receive your full identity or financial data.
• Fraud & AML Screening Services: k99game may share data with specialist fraud detection and anti-money laundering screening services as part of our compliance obligations.
• Law Enforcement & Regulatory Authorities: k99game will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, lawful order, or our gaming licence conditions.
• Corporate Transactions: In the event of a merger, acquisition, or sale of k99game's business or assets, personal data may be transferred as part of that transaction, subject to equivalent data protection commitments being maintained by the acquiring entity.

k99game uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, detect fraud, and understand how players navigate the site. The following categories of cookies are used:

• Strictly Necessary Cookies: These cookies are essential for the k99game platform to function. They enable your login session to persist, ensure your account security, and allow the cashier to operate correctly. These cookies cannot be disabled without rendering the platform non-functional.
• Functional Cookies: These cookies remember your platform preferences, such as your preferred language setting, display preferences, and last-used game category. They are not essential but improve your experience significantly.
• Analytics Cookies: k99game uses anonymised analytics data to understand aggregate usage patterns — such as which games are most played, which pages experience the highest exit rates, and how navigation flows across the site. This data is used in aggregated, non-identifiable form for platform improvement only.
• Security Cookies: These cookies assist k99game's fraud detection systems in identifying anomalous login behaviour, unusual IP address patterns, and other indicators of account compromise or prohibited conduct.

You may manage cookie preferences through your browser settings. Disabling certain cookie categories may affect the functionality of the k99game platform. Strictly necessary cookies cannot be opted out of while using the platform, as they are integral to its operation.

k99game retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following retention periods apply as a general guide:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where anonymisation is applied, the resulting data is no longer considered personal data and may be retained for statistical purposes indefinitely.

k99game takes the security of your personal data seriously and has implemented a comprehensive set of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include:

• AES-256 Encryption at Rest: All personal data stored in k99game's databases is encrypted using AES-256, the same standard used by financial institutions and government agencies internationally.
• TLS 1.3 Encryption in Transit: All data transmitted between your device and k99game's servers is protected by TLS 1.3, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit.
• Access Controls: Access to personal data within k99game's internal systems is restricted on a strict need-to-know basis. Staff with access to personal data are subject to confidentiality obligations and regular security training.
• Intrusion Detection & Monitoring: k99game's infrastructure is monitored continuously for anomalous access patterns, intrusion attempts, and other security events. Automated alerts trigger immediate investigation of suspicious activity.
• Regular Security Audits: k99game's security posture is subject to regular internal reviews and periodic third-party penetration testing to identify and remediate vulnerabilities proactively.
• Two-Factor Authentication: k99game offers and encourages the use of two-factor authentication (2FA) on player accounts to provide an additional layer of protection against unauthorised access.

As a k99game player, you have meaningful rights over the personal data we hold about you. These rights are available to all players regardless of their location, and k99game is committed to facilitating the exercise of these rights without unnecessary delay or complexity.

• Right of Access: You may request a copy of all personal data k99game holds about you. We will provide this within 30 days of a verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may also update most account information directly through your account settings.
• Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing has been unlawful. Note that this right is subject to override by legal retention obligations — for example, KYC and financial records must be retained for the periods specified in Section 7.
• Right to Restriction of Processing: You may request that k99game restrict the processing of your personal data in certain circumstances — for example, while the accuracy of that data is being contested.
• Right to Data Portability: Where processing is carried out on the basis of consent or contract and by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to processing carried out on the basis of k99game's legitimate interests, and to withdraw consent from any processing carried out on the basis of consent (including marketing communications) at any time.

To exercise any of these rights, please contact k99game's support team. We will verify your identity before processing any data rights request to protect against unauthorised access to your personal data.

k99game's platform is strictly for adults aged 21 years and above. k99game does not knowingly collect personal data from any person under the age of 21. The platform employs age verification procedures during registration and KYC processes to prevent underage access.

If k99game becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted immediately, the associated account will be closed, and any funds deposited (excluding bonus amounts) will be returned via the original payment method. The incident will be reported to relevant authorities where required by applicable law.

k99game also recommends the use of parental control software for households with minors, to prevent access to online gambling platforms across all devices in the home, not just k99game.

The k99game platform integrates with a number of third-party services necessary for its operation — including payment gateways, game content providers, identity verification services, and analytics tools. Each of these third-party services operates under its own privacy policy and data protection framework.

k99game is not responsible for the privacy practices of third-party services. However, all third parties that process personal data on behalf of k99game are required to do so under a data processing agreement that obligates them to handle your data in accordance with applicable data protection standards and to implement appropriate technical and organisational security measures.

k99game does not facilitate the transfer of your personal data to third parties for their own independent commercial, marketing, or profiling purposes. Any data shared with third parties is shared solely to fulfil a specific processing purpose directly related to your use of the k99game platform.

k99game reserves the right to update or amend this Privacy Policy at any time. Where a material change is made — such as a new category of data being collected, a new purpose for processing, or a significant change in how data is shared — k99game will provide advance notice to active players via the platform's notification system or by email to the address registered on the account, where practicable.

The effective date at the top of this document indicates when the current version came into force. The version currently published on this page of the k99game website is always the operative version of this policy.

Your continued use of the k99game platform following the publication of an updated Privacy Policy constitutes your acknowledgment of the changes. If you do not accept the revised policy, you should stop using the platform and contact support to close your account and exercise your data rights under Section 9.

If you have any questions about this Privacy Policy, wish to exercise any of the rights described in Section 9, or want to raise a concern about how k99game handles your personal data, please contact our support team:

k99game aims to respond to all privacy-related requests and complaints within 30 calendar days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reasons for it within the initial 30-day period.

If you are not satisfied with k99game's response to your complaint or data rights request, you have the right to escalate your concern to the relevant supervisory authority or data protection regulator in your jurisdiction. k99game will cooperate fully with any such regulatory investigation.

When submitting a data rights request, please include your registered account username, the email address associated with your k99game account, and a clear description of the right you wish to exercise or the concern you wish to raise. This will allow us to process your request accurately and without unnecessary delay.